Complimentary shipping on all orders over $300. No Fuss 30-day returns.
Complimentary shipping on all orders over $300. No Fuss 30-day returns.
Complimentary shipping on all orders over $300. No Fuss 30-day returns.
Complimentary shipping on all orders over $300. No Fuss 30-day returns.
Complimentary shipping on all orders over $300. No Fuss 30-day returns.
Complimentary shipping on all orders over $300. No Fuss 30-day returns.
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Click on “Account” and select “Create Account.” Fill in your personal details to set up your account.
Browse our collection and add the items you wish to purchase to your shopping cart. When ready, proceed to checkout and review your details carefully before confirming your order and payment.
You can add any in-stock or backorder items to your cart. The only exceptions are products that are sold out and not available for backorder, or items marked as final sale. If you’re still unable to add an eligible product, please contact our team for assistance.
We accept major credit and debit cards, including Visa, Mastercard, American Express, and UnionPay, as well as PayPal, Afterpay, and Google Pay.
Once an order has been placed, we’re unable to make changes or cancel it. This ensures your items are packed efficiently and minimises the risk of errors. We recommend reviewing your order carefully before completing your purchase.
If you no longer require your order once it arrives, please refer to our Returns page for details on how to arrange a return.
Enter your discount code in the “Discount Code” field on the Shopping Cart page and click Apply before proceeding to checkout. Please note that we cannot reimburse the value of a voucher if it is not applied during checkout, so double-check all details before confirming your purchase.
Please treat your Gift Card like cash. Lo & Co is not responsible for lost or stolen cards and cannot replace them.
Gift Cards cannot be returned, redeemed, or exchanged for cash, unless they are faulty. If a product purchased with a Gift Card is returned, Lo & Co will issue a new Gift Card for the same value.
Gift Cards expire 3 years from the date of issue.
Orders are typically processed within 2-4 business days, excluding weekends and public holidays. Occasionally, items may be shipped separately from multiple locations.
Please allow 3-10 business days for your order to arrive. Some items may be shipped separately, and you may receive multiple tracking notifications.
Once your order has been dispatched, you’ll receive an email with the tracking number. Some items may be shipped separately, so if this happens, you’ll receive multiple emails with the tracking details for each delivery.
Shipping is free for orders over $300. For orders under $300, a flat $49 shipping fee will be applied at checkout. All duties and taxes are included in your purchase price. Please refer to our Shipping & Returns page for more details.
Unfortunately, we cannot redirect orders once they are confirmed. Please double-check your shipping address before completing your purchase to ensure it’s correct.
If an item is missing or defective, please email us at aftercare@loandcointeriors.com. We’ll work with you promptly to resolve the issue.
You can check your tracking details in the dispatch confirmation email or via the “Track Your Order” page on our website to see if there are any delays. If you still need assistance, please email us at aftercare@loandcointeriors.com, and we’ll be happy to help.
We offer a 5-year warranty against structural defects. Some exclusions apply, such as damage from improper installation. Please consider your location and environment, as our finishes warranty does not extend to patina caused by environmental exposure. Please see our Lo & Co Warranty.