We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
Complimentary shipping within the United States on orders over $300. No-fuss 30-day returns.
Complimentary shipping within the United States on orders over $300. No-fuss 30-day returns.
Complimentary shipping within the United States on orders over $300. No-fuss 30-day returns.
Complimentary shipping within the United States on orders over $300. No-fuss 30-day returns.
Complimentary shipping within the United States on orders over $300. No-fuss 30-day returns.
Complimentary shipping within the United States on orders over $300. No-fuss 30-day returns.
We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
We ship via UPS and FedEx within the US, and occasionally from our Australian distribution centre via DHL Express. You'll receive tracking details by email once your order is dispatched.
All deliveries require a signature, so please choose an address where someone will be available to accept the parcel. Follow your tracking and carrier instructions to arrange collection or redelivery if needed. If a parcel is returned to us, we'll reship once it arrives back, and you may be responsible for the additional shipping cost.
Please note:
Orders may arrive in more than one shipment, depending on stock location.
Most orders arrive within 4-10 business days of purchase, including 2-4 business days for packing.
Backordered items show an estimated timeframe on the product page and are sent separately once they arrive in our warehouse.
If an item is unexpectedly unavailable, we'll contact you within 2 business days with a revised supply date, an alternative, or a refund.
Free standard shipping on orders over $300
$49 flat-rate standard shipping on orders under $300
All taxes and duties are included, whether your order ships locally or from Australia
If customs contacts you for more information, please respond promptly to avoid delays.
You’re welcome to return eligible items within 30 days of delivery for a refund.
Flat rate of $29 for all returns.
Lodge your return via our Returns Portal.
To return any orders placed through trade accounts, please email aftercare@loandcointeriors.com to obtain a return number
To qualify for a refund, items must:
Be returned within 30 days of delivery
Be unused, uninstalled, and unmarked
Include all original packaging (boxes, hardware, protective wrapping)
Arrive in good condition (items damaged in transit may not be eligible)
Please note, that custom items and Sale items are not eligible for return or refund.
We do not offer exchanges. If you need a different item, please place a new order and return the original (if eligible) for a refund.
We stand behind the quality of our products. If your item arrives damaged, faulty, or if something is missing from your order, please email aftercare@loandcointeriors.com within 7 days of delivery with:
A clear photo of the issue (if applicable)
Your order number
Your contact details.
We’ll assess the issue and work to resolve it promptly.
Items listed as backorder are temporarily out of stock but can still be purchased to secure your allocation. These items are clearly marked on the product page with an estimated arrival timeframe. This is when we expect stock to arrive in our warehouse. Your order will be dispatched shortly after, followed by carrier delivery.
Please note:
Estimated dates are set by our operations team and may change.
We'll let you know if the estimated timeframe changes.
Backordered items are dispatched within 24-48 hours of arriving at our warehouse.
In-stock items in your order will be sent first, and backordered items will follow as soon as they're available.
We'll keep you updated along the way.
If you've reviewed the above and still have questions, our team is here to assist. Please contact us and we’ll be happy to help.